Last updated: Thursday, 09 October 2025

1. Introduction

Artzebo (Pty) Ltd (“Artzebo”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or make a purchase from www.artzebo.co.za.

We comply with the Protection of Personal Information Act (POPIA) and other applicable privacy laws in South Africa.

2. Information We Collect

We collect personal and non-personal information as follows:

• Personal Information: your name, contact number, email address, shipping/billing address, and payment details when you place an order.
• Non-Personal Information: browser type, device information, and website usage statistics collected via cookies or analytics tools.

We only collect information that is necessary to provide our services and improve your shopping experience.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders;
• Communicate with you about your purchase, delivery, or returns;
• Improve our products, services, and website functionality;
• Comply with legal obligations and resolve disputes;
• Send marketing communications (only if you have opted in).

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and track site performance. You can disable cookies in your browser settings, though this may limit certain website functionalities.

5. Information Sharing and Disclosure

We will not sell, rent, or trade your personal information.
We may share information only with:

• Third-party service providers (e.g., courier companies, payment gateways) for order processing;
• Legal or regulatory authorities when required by law.

All third-party partners are contractually obliged to protect your information.

6. Data Security

We use secure server technologies, encryption, and regular security audits to safeguard your information against unauthorised access or disclosure.

However, no system is 100% secure, and you acknowledge that you provide your information at your own risk.

7. Your Rights

Under POPIA, you have the right to:

• Access, correct, or delete your personal information;
• Withdraw consent to marketing communications;
• Lodge a complaint with the Information Regulator (South Africa) if you believe your data rights have been violated.

To exercise these rights, contact us at privacy@artzebo.co.za.

8. Data Retention

We retain your information only for as long as necessary to fulfil our contractual obligations, comply with legal requirements, or resolve disputes.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

10. Contact Information

If you have questions about our Privacy Policy or data practices, please contact:

Artzebo (Pty) Ltd
Email: privacy@artzebo.co.za
Website: www.artzebo.co.za